# IDEA Help Center

> Infectious Diseases Education and Assessment

## Access or Registration

- [How do I register?](http://support.idea.medicine.uw.edu/en/articles/9540826-how-do-i-register.md): How to register on an IDEA website
- [I never received the confirmation e-mail to verify my e-mail address; now what?](http://support.idea.medicine.uw.edu/en/articles/9540841-i-never-received-the-confirmation-e-mail-to-verify-my-e-mail-address-now-what.md)
- [I forgot my password, what do I do?](http://support.idea.medicine.uw.edu/en/articles/9745448-i-forgot-my-password-what-do-i-do.md)
- [How do I change my e-mail address?](http://support.idea.medicine.uw.edu/en/articles/2200353-how-do-i-change-my-e-mail-address.md): change email, email address
- [How do I reset my password?](http://support.idea.medicine.uw.edu/en/articles/1986646-how-do-i-reset-my-password.md): Password reset problem
- [I can’t access my old e-mail account, so how do I change my password?](http://support.idea.medicine.uw.edu/en/articles/9540849-i-can-t-access-my-old-e-mail-account-so-how-do-i-change-my-password.md)
- [Can I use my Gmail credentials to sign in?](http://support.idea.medicine.uw.edu/en/articles/3216699-can-i-use-my-gmail-credentials-to-sign-in.md): Gmail credentials
- [Can I delete my account?](http://support.idea.medicine.uw.edu/en/articles/9540852-can-i-delete-my-account.md)
- [Why am I getting an error message when I try to retrieve or reset my password?](http://support.idea.medicine.uw.edu/en/articles/2291688-why-am-i-getting-an-error-message-when-i-try-to-retrieve-or-reset-my-password.md): Can't reset password, error message
- [Why am I getting an "Access Denied" message?](http://support.idea.medicine.uw.edu/en/articles/2291709-why-am-i-getting-an-access-denied-message.md): can't get on the website, access denied
- [I can’t remember my User ID](http://support.idea.medicine.uw.edu/en/articles/1891030-i-can-t-remember-my-user-id.md): How to recover your User ID

## Continuing Education Credits/Hours

- [What’s the difference between the “Quick Reference” and “Self Study” sections?](http://support.idea.medicine.uw.edu/en/articles/9540855-what-s-the-difference-between-the-quick-reference-and-self-study-sections.md)
- [How many CE credits are available on the curriculum?](http://support.idea.medicine.uw.edu/en/articles/2372247-how-many-ce-credits-are-available-on-the-curriculum.md): CME, CNE, CE contact hours, pharmacology CE
- [How do I earn CE?](http://support.idea.medicine.uw.edu/en/articles/2399662-how-do-i-earn-ce.md): CME, CNE, earn CE
- [How do I print my CE certificate?](http://support.idea.medicine.uw.edu/en/articles/2411030-how-do-i-print-my-ce-certificate.md): printing CE certificate, progress tracker
- [I earned CE on a previous edition of the curriculum. How can I see my previous work?](http://support.idea.medicine.uw.edu/en/articles/8403955-i-earned-ce-on-a-previous-edition-of-the-curriculum-how-can-i-see-my-previous-work.md): previous edition, edition, CE, certificate
- [Why can’t I print my CE certificate?](http://support.idea.medicine.uw.edu/en/articles/1891066-why-can-t-i-print-my-ce-certificate.md): print CE Certificate problem
- [Can I change the type of CE that I earned?](http://support.idea.medicine.uw.edu/en/articles/2200341-can-i-change-the-type-of-ce-that-i-earned.md): Changing CME to CNE or CNE to CME
- [My name is misspelled/my credentials are incorrect on my CE certificate. Can you please correct it?](http://support.idea.medicine.uw.edu/en/articles/1891069-my-name-is-misspelled-my-credentials-are-incorrect-on-my-ce-certificate-can-you-please-correct-it.md): my name isn't correct, credentials are wrong, CE certificate is wrong
- [Why doesn't my CME transcript show all of my work?](http://support.idea.medicine.uw.edu/en/articles/2687883-why-doesn-t-my-cme-transcript-show-all-of-my-work.md): List of CME credits, older than one year
- [Can I get CE credits for pharmacists \(such as ACPE or PFC\)?](http://support.idea.medicine.uw.edu/en/articles/1891052-can-i-get-ce-credits-for-pharmacists-such-as-acpe-or-pfc.md): pharmacists, ACPE, PFC
- [Certificate doesn't have CE, contact hours](http://support.idea.medicine.uw.edu/en/articles/2372485-certificate-doesn-t-have-ce-contact-hours.md): documentation for work, certificate doesn't list hours, CME, CNE, CE
- [Pharmacology CE for Advanced Practice Nurses \(ARNP, APRN, APN, or NP\)](http://support.idea.medicine.uw.edu/en/articles/1891055-pharmacology-ce-for-advanced-practice-nurses-arnp-aprn-apn-or-np.md): Which parts of the curriculum offer pharmacology CE
- [What is Oregon Nurses Association CA BRN provider number?](http://support.idea.medicine.uw.edu/en/articles/11824684-what-is-oregon-nurses-association-ca-brn-provider-number.md): Provider number for California Board of Registered Nursing

## Certificates of Completion

- [How do I earn or print a Certificate of Completion?](http://support.idea.medicine.uw.edu/en/articles/2403753-how-do-i-earn-or-print-a-certificate-of-completion.md): Certificate of Completion
- [Why doesn’t my Certificate of Completion show all my work?](http://support.idea.medicine.uw.edu/en/articles/9540872-why-doesn-t-my-certificate-of-completion-show-all-my-work.md)
- [My name is misspelled on my Certificate of Completion. Can you please correct it?](http://support.idea.medicine.uw.edu/en/articles/9745521-my-name-is-misspelled-on-my-certificate-of-completion-can-you-please-correct-it.md)

## Content

- [I have a question about a patient.](http://support.idea.medicine.uw.edu/en/articles/3363691-i-have-a-question-about-a-patient.md): I have a patient who
- [I have questions about my treatment and how I can obtain medication.](http://support.idea.medicine.uw.edu/en/articles/9540874-i-have-questions-about-my-treatment-and-how-i-can-obtain-medication.md)
- [Can I print a lesson so I can view it offline or highlight content?](http://support.idea.medicine.uw.edu/en/articles/2434421-can-i-print-a-lesson-so-i-can-view-it-offline-or-highlight-content.md): taking notes, highlighting, reading content offline
- [I found a typo or an error in the content](http://support.idea.medicine.uw.edu/en/articles/2400049-i-found-a-typo-or-an-error-in-the-content.md): typo, error

## Learning Groups

- [How do I join a learning group?](http://support.idea.medicine.uw.edu/en/articles/4993062-how-do-i-join-a-learning-group.md): Add code, learning group, join a group
- [Why aren’t some of my group members getting my invitation to join the group?](http://support.idea.medicine.uw.edu/en/articles/2761948-why-aren-t-some-of-my-group-members-getting-my-invitation-to-join-the-group.md): Inviting group members, group invite
- [If I want to have a learning group with 50+ members, what do I do?](http://support.idea.medicine.uw.edu/en/articles/2823181-if-i-want-to-have-a-learning-group-with-50-members-what-do-i-do.md): learning group, group size, group members
- [Can I own or participate in more than one learning group?](http://support.idea.medicine.uw.edu/en/articles/9540888-can-i-own-or-participate-in-more-than-one-learning-group.md)
- [I am a learning group Owner; how do I invite learners to my group?](http://support.idea.medicine.uw.edu/en/articles/9540895-i-am-a-learning-group-owner-how-do-i-invite-learners-to-my-group.md): invite, group
- [I am a learning group Owner, but I’m leaving the organization. How do I transfer ownership?](http://support.idea.medicine.uw.edu/en/articles/2434415-i-am-a-learning-group-owner-but-i-m-leaving-the-organization-how-do-i-transfer-ownership.md): Group owner, change group roles
- [How can I leave a learning group?](http://support.idea.medicine.uw.edu/en/articles/2499464-how-can-i-leave-a-learning-group.md): Group membership
- [Learning Group Owners](http://support.idea.medicine.uw.edu/en/articles/3637055-learning-group-owners.md): Starting a learning group
- [Welcome to National HIV Curriculum Group Owner](http://support.idea.medicine.uw.edu/en/articles/3027839-welcome-to-national-hiv-curriculum-group-owner.md)
- [Reasons to create a Learning Group](http://support.idea.medicine.uw.edu/en/articles/2649612-reasons-to-create-a-learning-group.md)

## Permissions or Citations

- [How do I cite an image from the curriculum?](http://support.idea.medicine.uw.edu/en/articles/3415899-how-do-i-cite-an-image-from-the-curriculum.md): cite
- [How do I cite content from a curriculum?](http://support.idea.medicine.uw.edu/en/articles/2527924-how-do-i-cite-content-from-a-curriculum.md): Citation, citing, reference
- [How do I cite an entire curriculum?](http://support.idea.medicine.uw.edu/en/articles/2773115-how-do-i-cite-an-entire-curriculum.md): cite

## Translations and Audio Versions

- [How can I translate the content?](http://support.idea.medicine.uw.edu/en/articles/1891047-how-can-i-translate-the-content.md): translation, translate
- [Can the website be read to me?](http://support.idea.medicine.uw.edu/en/articles/9745537-can-the-website-be-read-to-me.md)

## IDEA Platform and this Curriculum

- [About the IDEA Platform and this Curriculum](http://support.idea.medicine.uw.edu/en/articles/2426578-about-the-idea-platform-and-this-curriculum.md): How the IDEA Platform plays a role in the functionality of this curriculum.
- [IDEA Account Notice](http://support.idea.medicine.uw.edu/en/articles/2965191-idea-account-notice.md): Our policies for handling your privacy information when you create an account on a curriculum utilizing the IDEA platform.
- [Known Issues](http://support.idea.medicine.uw.edu/en/articles/2426596-known-issues.md): A list of known issues that we are aware of and are working on resolving.
- [Version 3.15.0](http://support.idea.medicine.uw.edu/en/articles/6831029-version-3-15-0.md): Feature updates to IDEA curricula
- [Version 3.7.0](http://support.idea.medicine.uw.edu/en/articles/6255579-version-3-7-0.md)
- [Version 2.9.0](http://support.idea.medicine.uw.edu/en/articles/3749842-version-2-9-0.md): Launch of the Hepatitis B Online website and updates
- [Version 2.8.0](http://support.idea.medicine.uw.edu/en/articles/3727101-version-2-8-0.md): STD Curriculum on-boarding, fixes and improvements
- [Version 2.7.4](http://support.idea.medicine.uw.edu/en/articles/3543816-version-2-7-4.md)
- [Version 2.7.3](http://support.idea.medicine.uw.edu/en/articles/3497477-version-2-7-3.md): Bug fixes and improvements
- [Version 2.7.2](http://support.idea.medicine.uw.edu/en/articles/2862085-version-2-7-2.md): Bug fixes and other improvements
- [Version 2.7.1](http://support.idea.medicine.uw.edu/en/articles/2762232-version-2-7-1.md): Updates to group progress interface and the question bank
- [Version 2.7.0](http://support.idea.medicine.uw.edu/en/articles/2667832-version-2-7-0.md): Changes made in this version of the IDEA platform
- [Version 2.6.2](http://support.idea.medicine.uw.edu/en/articles/2626079-version-2-6-2.md): Changes made in this version of the IDEA platform
- [Version 2.6.1](http://support.idea.medicine.uw.edu/en/articles/2569406-version-2-6-1.md): Updates made in this version of the IDEA platform
- [Version 2.6.0](http://support.idea.medicine.uw.edu/en/articles/2510730-version-2-6-0.md): Changes in this version of the IDEA curriculum platform.
- [Version 2.5.3](http://support.idea.medicine.uw.edu/en/articles/2474852-version-2-5-3.md): Fixes and feature changes in this version
- [Version 2.5.2](http://support.idea.medicine.uw.edu/en/articles/2426527-version-2-5-2.md): Features and bug fixes implemented in this version