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Group invitees not getting invitation
Group invitees not getting invitation

Inviting group members, group invite

Julia Freimund avatar
Written by Julia Freimund
Updated over a week ago

If a group member invitee didn't get the invitation, ask them to check their trash or junk folders for an e-mail from support@hiv.uw.edu, support@std.uw.edu, support@hepatitisc.uw.edu, or support@hepatitisb.uw.edu (depending on which curricula you are using). Sometimes an organization's firewall blocks the e-mail invitation. 

Some other options to try:

  1. Ask the invitee to register for an account on that curriculum using the same e-mail address that you used to invite them. They will see a pop-up message about a pending group invitation after they have registered.  

  2. Enable the "Group Add Code" on your group dashboard and give that code out via your e-mail. They will use the code to join the group.

  3. Your invitee creates an account and lets you know which e-mail address they used. When you send the invite through our website, they will see a pop-up window notification about your invitation. 

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