It could be that you have an older version of your browser. Install a newer version or try another browser like Chrome, Firefox, or Microsoft Edge.
Another problem might be that our CE partner’s website is experiencing a technical issue. Completed and claimed CE work will appear on the certificate when the website is fully functional again. Our website tracks your progress, so your work will not be lost.
If these answers don’t solve the problem, click on the chat button on the bottom right of your screen and let us know what is happening. Screenshots are always appreciated.