If you have an older version of Internet Explorer (such as Internet Explorer 10), you will not be able to print the certificate. Instead, you might just see the word “True.” Install a newer version or try another browser like Chrome, Firefox, or Microsoft Edge.

Another problem might be that our CE partner’s website is experiencing a technical issue or working on their interface. Try again in a few minutes. Completed and claimed CE work will appear on the certificate when the website is fully functional again. Our website tracks your progress, so your work will not be lost.

If these answers don’t solve the problem, click on the Intercom “round button” on the bottom right of your screen and let us know what is happening. Screenshots are always appreciated.